Privacy Policy - PalettePro

1. Introduction

SolasynLabs ("we", "us", or "our") operates PalettePro (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring you have a positive experience on our Service. By using PalettePro, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when using the Service:

Email address
Name and company information
Billing address and payment information (processed by Stripe)
API keys and authentication credentials

2.2 Usage Data

We automatically collect certain information when you use the Service:

API request logs (timestamps, endpoints accessed, response codes)
Usage statistics (number of analyses, bandwidth consumed)
IP addresses and device information
Browser type and version
Performance and error logs

2.3 Content Data

When you use our Service, we process:

Uploaded product images
Generated palette grids
Generated look recommendations
Product metadata and identifiers

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve the PalettePro Service
Processing: To process your images and generate palette analysis
Billing: To process payments and manage subscriptions
Communication: To send service updates, security alerts, and support messages
Analytics: To monitor usage patterns and improve our AI models
Security: To detect and prevent fraud, abuse, and security incidents
Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

Account Information: Retained until account deletion
Uploaded Images: Retained for 90 days, then automatically deleted
Generated Grids: Retained for 90 days or as specified in your plan
Usage Logs: Retained for 12 months for analytics and debugging
Billing Records: Retained for 7 years to comply with tax regulations

You may request deletion of your data at any time by contacting support@solasynlabs.com.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share data with trusted service providers who assist in operating our Service:

Stripe: Payment processing and subscription management
Vercel: Hosting and infrastructure
Neon: Database services
AI Providers: Image analysis and model inference

These providers are contractually obligated to protect your data and use it only for the specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (TLS/SSL) and at rest
Secure API key authentication
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Automated backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 GDPR Rights (EU Users)

If you are in the European Union, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data ("right to be forgotten")
Object to processing of your data
Data portability
Withdraw consent at any time

7.2 CCPA Rights (California Users)

If you are a California resident, you have the right to:

Know what personal information we collect and how it's used
Request deletion of your personal information
Opt-out of the sale of personal information (we do not sell your data)
Non-discrimination for exercising your rights

To exercise any of these rights, please contact us at privacy@solasynlabs.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information:

Essential Cookies: Required for authentication and security
Analytics Cookies: Help us understand how users interact with the Service
Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Privacy Officer

Email: privacy@solasynlabs.com

Support: support@solasynlabs.com

Website: paletteproai.com